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    Shipping Information (UNITED STATES)

    FREE SHIPPING ON US ORDERS OVER $25
    Orders over $25 qualify for Free Ground Shipping within US States. (Alaska + Hawaii Included)

    UNITED STATES SHIPPING
    When will my order ship?

    Orders with Ground Shipping can take 2-3 business days to be processed and shipped. Expedited orders placed before 10:00 AM PT (1:00 PM ET) will be shipped the same day. Weekends and holidays are excluded from processing and shipping times, so please account for non-business days when choosing your shipping method. You will receive an email with tracking information when your order has been shipped.

    What do you charge for Ground Shipping?

    Ground Shipping is a flat rate of $6.99, and orders over $25 shipped within the Continental United States qualify for Free Ground Shipping. Orders shipped via Standard Shipping are typically shipped within 2-3 business days and arrive in 30 to 35 business days. Delivery days are Monday through Friday, and orders will not be delivered on Saturday, Sunday or Holidays.

    Do you offer Expedited Shipping?

    Yes! We offer Expedited Shipping options! Expedited Shipping is only valid for orders shipped within the Continental United States. Please contact customer service if you would like an expedited shipping quote for Alaska or Hawaii.

    3 DAY SHIPPING
    3 Day Shipping is a flat rate of $9. All 3 Day Shipping orders confirmed before 10:00 AM PST (1 PM EST) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (2 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

    2ND DAY AIR
    2nd Day Air is a flat rate of $18. All 2nd Day Air orders confirmed before 10:00 a.m. PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

    OVERNIGHT SHIPPING
    Overnight Shipping is a flat rate of $25. All Overnight orders confirmed before 10:00 AM PT (1 PM ET) will be processed and shipped the same day, pending credit card verification. Orders placed after 10:00 AM PT (1 PM ET) will be processed and shipped the following business day. Orders placed on Friday after 10:00 AM PT (1 PM ET) will be shipped on the following Monday (excluding holidays).

    Once I've placed my order, how long will it take to arrive?

    Orders are typically shipped within 7-10 business days, and standard Ground Shipping orders arrive in 15 to 20 business days. You will be emailed a tracking number once your order has been shipped to track your package. For orders shipped outside of the continental United States please allow 12-22 business days for delivery.


    Do you ship to P.O. Boxes or Military APO/FPO addresses?
    We ship to APO/FPO and PO Boxes with standard shipping for $5. Delivery time to APO/FPO and PO Boxes varies and is generally longer than our standard 15-20 business day Ground Shipping. Please contact our customer service department at 1-512-537-5257 or love@couturelook.com with your request, and they will be able to assist you in placing your order.
    How do I change my shipping address once my order is placed?


    If you have entered an incorrect shipping address, please call us as soon as possible toll free at 1-512-537-5257 so that we can correct your address. Once your package has shipped, UPS charges an $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

    What happens if I refuse a package or it is undeliverable?
    We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at love@couturelook.com or call our toll free number 1-512-537-5257.

    How can I track my order?

    Once your order has shipped, you will be emailed a tracking number. Tracking will be available the day after your order is shipped out. If your order is shipped via UPS, you will be provided an estimated delivery date when you track the package at https://www.ups.com/. If your order is shipped via USPS, you can view the progress by tracking your package at https://www.usps.com/.

    What are the shipping charges for using the UPS Return Label?

    We offer Free Return Shipping if you use our UPS Return Label within 10 days of receiving your order. If any items are returned after 10 days of receipt, a return shipping charge of $7 will be assessed. You may also ship back the return with an insured and traceable shipping carrier of your choice. We recommend obtaining a receipt for all shipments and keeping it for your records. We can not provide a return label for Hawaii and Alaska.

    To save on shipping, time, and packaging materials, you can return items from multiple orders in one package as long as you include the corresponding order numbers for each item inside the package.

    How do I change my shipping address once my order is placed?

    If you have entered an incorrect shipping address, please call us as soon as possible toll free at 1-866-918-5858 so that we can correct your address. Once your package has shipped, UPS charges an $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.

    What happens if I refuse a package or it is undeliverable?

    We want to sort out any issues with your order right away! If you would like to reship or cancel an order that has been returned to us, please contact our Customer Care team at love@couturelook.com or call our us at 1-512-537-5257.

    Am I charged extra for shipping backordered items?

    You will be charged shipping and handling only once. There are no additional shipping charges for backordered items that ship separately from the original order. Backordered items are sent via Ground Shipping.

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